Would not recommend Needles Outpost. If you have even a minor issue, things go south quickly. Made reservation in advance, but needed to change dates shortly before arrival. Tried via HC to modify, not cancel. No luck. Msg. host and 1st response indicated they'd paid no attention to question. Msg. again and host suggested I cancel 1st reservation and make a 2nd (non-cancellable) reservation for new dates and they'd refund the 1st. HC site would not allow and I msg. back, explaining this and to ask if I could drive up and we handle things in person at their office. Host responded that HC's customer service "had gone downhill" and "it's also hard on hosts," but no response to my actual request. At this point, as a solo female, I needed to make different plans. I moved on and two days later get phone messages and texts from the owner. She "felt awful" and "totally missed the text" (HC message)" and did offer a credit, but by this point I was out of the area and requested a refund. We've gone back and forth. I'm now being called entitled for requesting help and accountability. She's blamed everyone, HC, communication access, etc. Anything to avoid taking responsibility as the owner/host. There is also no immediate customer service via HC. It's email chat and you will get a request # and a promise of contact in 48 hours. I waited 5 days and had to recontact them. Did receive a 20% credit of trip cost for future visit with HC, but I'll never use HC again given this experience.