Weekend Trip to Ham HideawaySadly, not a positive review from our stay.
The management team do not appear to take ownership for short comings and are indeed accusational when issues are raised. In our experience, it was completely over-priced at £250 per night and moreover, it is next to an active wedding venue, that plays amplified music until 11:30pm. This might work for wedding guests, but hardly the ideal, luxury, rural & family friendly retreat and location that the website claims to be and that the business charges for.
While the management team pointed me to the small print of their website, which does state that the campsite is near a busy hotel, it didn't feel like the website's other claims of being in a 'rural and off-grid setting'. Sadly, I cannot upload a video of the experience to this review, but it was loud, even in high-winds.
As a positive, the tent itself is attractive. However on our trip, blocked showers, a blocked toilet on arrival (fixed but with rude workmen), delays checking-in and a non-existent complaints handling procedure post trip, have resulted in us disputing the payment with our card provider, as we thought the service was so poor and that the website mis-sells the standard of service on offer. Nothing about this venue is luxury.
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