Very Disorganized and Unclean Exper
My girlfriend and I came here last Saturday for a weekend trip, and the experience was terrible from beginning to end. The check-in instructions were extremely unclear, and we were somehow given access to a cabin that was not even assigned to us. We were able to unlock and enter another guest’s cabin using the door code provided, which was very concerning from a privacy and security standpoint.
Around 7 PM, another guest arrived and informed us that they had actually booked that cabin, so we had to pack all of our belongings and move out. When we went to the replacement room they assigned us, it was completely unacceptable. The room had clearly not been cleaned after the previous guest left. There were stains on the bed, trash still inside the room, and the entire place felt dirty and unsanitary.
We contacted the host/support immediately, but they were unable to provide us with another room that night. We had driven over two hours to get there, only to find out we had nowhere to stay. Our entire Saturday plans were ruined because of their poor organization, lack of communication, and failure to properly prepare the rooms.
Their only solution was refunding the room we never even stayed in. While a refund was expected, it did not make up for the ruined trip, wasted driving time, stress, and inconvenience we experienced. We were extremely disappointed with how the situation was handled.
I would not recommend staying here.