Worst experience of our trip
1 m Class B · Group trip · The worst experience of our trip. Even though we had paid and booked for two nights, we only stayed the first one because we did not feel safe or comfortable there. At 5 am we were woken up in a very aggressive way by the parking security guard, who, without asking any questions, threatened to call the council.
We still do not understand what happened, as we followed all the instructions provided. The situation was completely distressing and honestly quite traumatic. It was a huge disappointment.
I have written several times asking for clarification about what happened and requesting a refund for the second night, but I have received no proper response. Only an automated message that does not solve anything.
We are extremely disappointed with how this has been handled.