We booked to stay for two nights however after the first night we decided to relocate our camp site due to rocky terrain which was unsuitable for camping. Despite this, we paid for the two nights and did not intend on requesting for a refund. Given this to be the case, we still wished to used the facilities.
We were advised:
1. The Host owned the farm and we cannot come and leave as we please;
2. They have paid for insurances
3. We failed to notify them that we were leaving
4. We cannot return to the campsite or use the amenities
First and foremost, we have paid for the service and don’t see why this would be an issue if we relocated off the camp site other than a blow to her ego.
It’s like when you book to stay at a hotel, do you need to report to concierge every time we leave to go out?
Secondly, the ad states there are toilets. Please note it is ONE TOILET, and was not in walking distance from our camp site either. Thirdly, the ad states that fires are allowed however we were advised by the Host that there are strictly no fires from October to March (misleading!)
Because the host refused us entry on the second night, we requested for a refund and she refused to give us a refund which is most disappointing. We had young children with us which we explained to her. She continued to refuse to allow access to the petting zoo and amenities but thought it was appropriate to take our money. Unpleasant dealings and horrible person! take a second think with this Host!