Festival Fun

Josh, I just want to clarify a few things for future campers and because Hipcamp keeps a record of our conversations I am able to refer back to our messages and accurately reply to your review. You reached out to me 2 days before you wanted to arrive and before I accepted your reservation I explained that we were not hosting campers for that weekend of the festival but that you were more than happy to stay on our property if you needed a safe place to camp last minute. At that time I informed you that it would dry camping. Your response was "the dry camping is not that big of a deal..." Then you asked about ride share options. I said "we are about 3 miles from the fairgrounds and there is Uber and Lyft just not sure how that works during festivals for wait times etc". I offered a friend who might have been free to help and simply asked what you would like to offer her for her time in doing so (as she lives in Bend and it would be a 25min drive for her to get to you). Your response was "I think we should be ok on the ride situation. Sounds like my friends are looking to figure it out when we get there :) We're trying to avoid too many unplanned costs if possible also. We're good to go through with the reservation." At this point I accepted the reservation with you knowing what the camping situation would be. Again, we were not planning to host campers that weekend but willing to make an exception for you since you waited until 2 days before to look for a campsite near the festival. I'm not sure who you spoke to the next day, as it was not myself or my husband. He only came over to say hello and offered to help should need anything during your stay on the property. We do not charge per person, but instead per campsite. You had all 5 acres of our pasture to yourself. You were charged for one campsite for 2 nights at our usual rate. We do not have any control of the Hipcamp fees and that may be what you are referring to when you reference the total amount you were charged and why you felt they were "premium rates". You can see what our nightly rate is when you make the reservation. Shortly after you left you immediately requested a full refund and I was confused as to why because we were completely transparent from the get go and I felt we were in total agreement with the camping situation that we were able to offer you with such short notice. I feel that we got blamed for your lack of preparation and funds and somehow you felt intitled to a free weekend. I fully refunded you that day but CERTAINLY not because I agreed with you. I do not have any control over the timing of when Hipcamp returns the funds or what portion of their fees you would get back from them. You will need to reach out to them for those details.