We stayed at Rainforest Gateway in NSW as a group over New Year’s Eve and unfortunately had a very upsetting experience.
Shortly after midnight on NYE (12:07 to be exact), the owner came storming into our campsite and turned our music off himself without any warning at all. We gladly would have turned it off, if he had spoken to us respectfully, however, he immediately began yelling at us in a very aggressive and belittling way. He told us there had been multiple complaints, said we were the worst guests they had ever had, and then made an extremely serious accusation. He claimed that men in our group had exposed themselves to young children at the campground.
This accusation was completely false and absolutely shocking. To accuse someone of behaviour like this, which implies paedophilia, is incredibly serious and damaging. It came completely out of nowhere and left our entire group stunned.
The next morning, we spoke to his wife who was very apologetic. She told us that he had confused us with another group and confirmed that there had not been a single complaint made about us. She also said we had been respectful and pleasant guests. Despite the seriousness of what had been said, the owner never came to apologise or acknowledge his mistake for the rest of our stay.
Being falsely accused of something so serious, without any acknowledgement or apology at all, unfortunately made this a place we would never return to.