Short stays ok, room 4 improvement
The Positives: 😊
The beds and pillows were exceptionally comfortable, shower had excellent water pressure and plenty of hot water, and the inclusion of quality toiletries was a lovely touch. We also appreciated the well-equipped kitchen, the full-sized fridge, and the effective air con to keep us warm during the cool nights. The lovely clean pools and the communal fire pit area are great assets and the wildlife are a delight.
Areas for Improvement: 😞
While the cabin is advertised as having "extra space," it is quite tight for four adults. The secondary bedroom is very small with no storage, so we had to live out of suitcases on the floor.
Both bedroom sliding doors would get stuck if closed fully. the hard floors were quite dirty upon arrival—so much so that the bathmat turned brown immediately and the poor condition mop provided was no good for use. When we requested fresh towels after three days, we were only allowed one as she would “have to walk over to the storage room and enter the code” (inconvenience) which felt like a lapse in basic customer service. Significant concern was a male member of the management team standing in a nearby doorway to watch us for nearly 10 minutes with his arms folded as we were packing on last day, quite intimidating and made us all feel very uncomfortable.
We hope this feedback is taken in the constructive spirit intended, as a few small adjustments to cleaning protocols and staff interactions would truly elevate the guest experience