We recently stayed at Stratford Caravan Park and experienced a mix of a lovely natural setting and some frustrating communication hurdles.
On the positive side, we were allocated an ideal riverfront site with our own picnic table area. The park was quiet, peaceful, and within easy walking distance to town. The men's facilities were clean, though my husband noted they could use better lighting. I chose to use our caravan's ensuite for comfort.
The main downside for us was the communication setup, which we found problematic. Everything is forced online, and despite repeated emails - and even trying to get the Hipcamp support team to intervene - we received no response. I firmly believe that it's essential for a caravan park to provide an option for guests to speak directly to a person when necessary.
Because we couldn't speak to anyone, the self check-in was awkward. We followed the instructions to a T, yet we were watched quite suspiciously by an office staff while parking our caravan. Shortly after, another staff member asked if I had collected an amenities key from the office, which was never mentioned in our check-in information. I took the opportunity to raise with him about our unanswered emails in case they had IT problems, and while he said he would check with head office, I never heard back.
The caravan park certainly has great potential, but it needs to improve its customer service and human communication.