Disappointing Stay & Unresolved Fee
Unfortunately, we did not enjoy our stay and the overall experience fell well short of expectations.
Prior to arrival, there were issues with the payment verification process. Although both the payment and bond were successfully processed, additional verification requests continued while we were travelling to the property, resulting in unnecessary back-and-forth communication. Given the cardholder was also a guest on the booking, it was unclear why the matter could not have been resolved more simply.
Following our stay, $50 was deducted from our bond as an administrative fee. When I asked for the specific terms authorising this deduction, I did not receive a response.
The property itself was also quite different from what we expected. The accommodation was much closer to other dwellings than anticipated, and the opportunity to interact with animals was very limited.
We also noticed significant dust and cobwebs throughout parts of the accommodation. Random items, including unusable saunas were stored in guest-accessible areas and alongside walking paths. This gave parts of the property a neglected feel and made it seem more like a combination of accommodation and storage than a space designed for guests.
One of the two beds was also extremely hard and uncomfortable.
Overall, the experience did not reflect the expectations created by the listing and left us disappointed with our stay.