moldy showers poor customer service
The showers had a strong smell of mold/mildew. It was strong to the point that I could not use them. I mentioned this to the host after I checked out and she acknowledged that the shower ventilation was inadequate and would be addressed after the season was finished. Attached restrooms are a step up from a porta potty, they have more space and a sink with running water to wash your hands. The restrooms also have inadequate ventilation, they stink, and were not very clean. Hipcamp advertised this property with a 24 hour cancellation policy in advance. After checking in, I tried to shorten my stay by one day and the host told me that there would be no refund even though I was clearly within the 24 hour window. She insisted that Hipcamp was not following their cancellation policy, and if I wanted money back, I had to get it from HipCamp. I was able to get a refund from HipCamp. this was a pain in the neck and required five or six emails in order to get it done. I was not happy with the customer service provided by the host, she also told me if I shortened may stay by one day I would be charged a fee to use the sewer line in my campsite. This additional fee was not advertised on Hipcamp., I did not use the sewer line and refused to pay the additional fee. I stayed at this property on Labor Day weekend, and if every campground in the world had not been full, I would’ve moved to another campground. There are other, better options in the area.