Avoid!
6 m travel trailer · With pets · We planned to stay Friday-Monday for the bank holiday weekend and arrived in our caravan. Due to the bad weather it was almost impossible to get onto site and every vehicle got stuck meaning all the grass etc was ripped to pieces making it a mud fest, not a great site for caravans.
After paying £10 a night extra for power, we were left without power for most of the weekend, Friday the power went off at 7pm and due to owner being out, we didn't get any power back on until around 10:30pm, then in the morning when we woke up, we was again without power which went on till about 9am - this was blamed on a 'customers faulty appliance' however however the entire site is fed from the owners house.
I did try and call the owner at 8am, but all phones were off... There were kids on site crying due to being in complete darkness and extremely cold and a lady next to us in a tent who had to sleep in their car both nights to keep warm.
The next night on Saturday, the power was off again from around 7pm and didn't come back on until around 11am, we then made the decision to pack up and come home because we couldn't bare another night sat in the dark, cold and unable to even make a hot drink. Not once were we updated on the situation!
I was promised a refund and was told this would be paid Tuesday, however still no refund which I thought would be the case.
We have paid £80 for a weekend that was completely ruined. Still waiting for refund which I highly doubt I’ll be receiving!