Place taken we paid they knew
We have book our Place for two days and also paid for These days . We checked in and after that we were going on a hike, but when we came back to our place, other people were on our place. We couldn’t find it very funny, because we wanted to go to a restaurant.
A other point was that the people who were on our place, told us that the receptionist knew that that was our place, but told them we had no telephone so he would give them the place.
I think something like that is not okay, because we are tourists so we don’t have a phone number and because of that they have taken our booked place away is not okay.
We were going to one of the employees to clear things up, our daughter with the best English explained our situation and told that we would like to have a place with a plastic plate under it , so we can sit outside. But when the employe came back he gave us a place who didn’t had a plate.
I think something like that is not okay, because we paid already and he knew that we were there and would use the place.