We've got your back
We are thrilled to provide hosts with our full support and the peace of mind that they will be taken care of in the rare event of a camper injury or property damage. Hipcamp currently has two ways to protect you: The Hipcamp Insurance Policy and the Property Protection Plan.
Hipcamp Insurance Policy
In order to have a live listing on Hipcamp and receive bookings, it is required you have the proper insurance in place. There are two ways to be covered:
- Leverage your own commercial insurance policy. If you have one, this will be your best bet!
- Qualify to be covered under Hipcamp's own Insurance Policy. If you qualify, you could be protected for up to $1 million for general liability claims per occurrence. This policy would be in excess to your homeowner's insurance, and in the event you do not have coverage under a homeowner's insurance, this would act as your primary coverage.
In order to qualify to be covered under Hipcamp’s Insurance Policy, you must:
- Never have been convicted of a felony;
- Have no homeowner’s or renter's liability claims against you in the past 3 years;
- Not be a Commercial Campground;
To list your land and see if you qualify for our Insurance Policy, get started here!
Hipcamp Property Protection Plan
The Property Protection Plan provides protection and reimbursement for up to $10,000 in damages to eligible property in the event a camper damages a landowner’s property during their confirmed stay, and the issue is not resolved by direct payment from the camper.
Campers sign that they are responsible to pay for any property damage, but in the account of a dispute, the damage may defer to the Hipcamp Property Protection Plan. We want to make sure that no matter what, you’re covered.
This is not an insurance policy and should not be considered as a replacement or stand-in for homeowners or commercial insurance.
The Property Protection Plan is at no additional charge to hosts.
Landowners seeking payment under the Property Protection Plan must cooperate with Hipcamp and its insurers, including providing documentation of the loss they’re claiming and agreeing to inspection if necessary.
This does not protect:
- Personal liability;
- Shared or common areas such as kitchen, showers, restrooms, etc.;
- Personal effects in the home including jewelry, artwork, etc.;
- Reasonable wear and tear of land and amenities.
How to File a Claim Under the Property Protection Plan
If you believe a camper has caused property damage or loss, you should first contact Hipcamp at firstname.lastname@example.org within 14 days of the camper’s check out (or before the next camper checks in, whichever is earlier) to notify Hipcamp of the property damage. You should also file a police report.
Proper documentation, such as photos or video, may be requested by Hipcamp. Examples of documentation:
- Photographs of the damage being claimed
- A police report for any damage
- Receipts or evidence of the accurate fair market value of original property
- Repair estimate
Hipcamp will then reach out to the camper to understand the full narrative, negotiate the issue, terms and evaluate your payment request.
Hipcamp will review both sides and determine whether the camper should be held responsible for property damage payment.
If the camper is deemed responsible, Hipcamp will collect funds from the camper and transfer to you with no fees or charges.
If the camper is not deemed responsible, Hipcamp will contact you to decline the camper payment request and issue payment from the Hipcamp Property Protection Plan.
Most claims take two to three weeks to process.