The health and safety of our community is our top priority, and it’s important to us that we stay prepared as COVID-19 continues to effect our Hosts and Hipcampers. With that, we’ve created COVID-19 Safety Standards so Hosts can self-certify that they have implemented certain minimum safety-related standards on their properties.
The COVID-19 Host Safety Standards reflect the latest health and safety recommendations from the Centers for Disease Control and Prevention (CDC) in the U.S., Health Canada, the Australian Government Department of Health, outdoor hospitality industry leaders, and our partners in rural communities.
While we expect all Hipcamp Hosts to meet these standards, Hosts who self-certify that they have implemented the following COVID-19 Safety Standards will earn a badge.*
Click the purple banner at the top of the page. If you don’t see it, make sure you’re signed in. If you’re signed in and still don’t see it, you’ve already certified!
To unlock your badge, we ask you to:
We expect that you resume hosting only after any relevant restrictions have been lifted. These may include stay-at-home directives, nonessential travel restrictions, group size restrictions, or short-term rental prohibitions. Be sure to also follow safety directives from your local and regional health departments, as the impact of the virus varies by locality.
Clean with soap and water, then use a government-recommended disinfectant to help reduce risk. When using a disinfectant, follow the label directions for safe, effective use. Ensure all shared amenities are thoroughly cleaned between uses by different groups.
Encourage physical distancing between separate groups by configuring shared bathrooms, kitchen facilities, and other indoor and outdoor amenities so that those from different parties can maintain a distance of at least six feet (1.5 metres). Consider closing or prohibiting access to shared amenities for which you are unable to maintain an appropriate cleaning schedule.
Frequently wash or sanitize your hands; avoid touching your eyes, nose, and mouth; and cover your mouth and nose with a cloth face mask when in enclosed spaces with Hipcampers or the public.
Create signage to encourage Hipcampers to regularly wash their hands for at least 20 seconds. Alcohol-based hand sanitizer should be made of at least 60% alcohol.
Take advantage of Hipcamp’s messaging and text capabilities so guests can arrive directly and independently to their accommodations. Post highly visible and clear signage onsite to guide your guests to their site or lodging. If you’re able to provide contactless check-in, edit your listing and change the booking option from “meet and greet” to “go straight to camp.
Make sure your arrival instructions provide all the information your guests need to arrive, check in, and find their campsite, RV spot, or lodging.
Update your listing to explain your health and safety expectations—include what you’ve done to help make your property safer, as well as what you expect from your guests. It helps to also post these expectations onsite at your property.
Please adjust upcoming bookings if you’re displaying symptoms of illness or think you may have been exposed to COVID-19. Review our COVID-related cancellation policies and know that our support team is always here to help with any necessary booking adjustments.
We remain committed as ever to working with you to expand access to the outdoors. We want to ensure that both Hosts and Hipcampers have everything they need for a safe, healthy, and stress-free time. Thank you for partnering with us to make that goal a reality.
*Self-certification badges indicate that a Hipcamp Host represents that certain minimum safety-related standards relevant to the novel coronavirus pandemic have been implemented at their listing. Badges do not signify independent validation by Hipcamp, or that interactions with such Hosts are safe. Hipcampers and Hosts should be familiar with and follow the recommendations and guidelines prescribed by public health authorities, and use their best judgment about whether to list and stay.
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