Let Down by Poor management!!!
We stayed at Jilla Campground (glamping tents) this weekend and came away feeling very disappointed. The setting itself is stunning, and the amenities were reasonable. The ‘kitchen’ was functional and the toilets were clean, so the place does have potential…
However, the check-in experience was unacceptable. Our check-in time was 1 pm, and when we arrived, our glamping tents were not ready!!! We contacted the owner and, an hour later, received the following message:
“I’m at work and my wife is a nurse and had to work last night. If you want a refund I understand. I can’t do anything else for you. You can go and enjoy the river for an hour or so.”
There was no accountability or urgency to resolve the situation. In the end, the tents were not ready until close to 5 pm, meaning we waited almost four hours before our tents were done, please let that sink in!!!
That is a significant loss of time, not worth what is being charged and down right rude!
Additionally, the water was turned off for around 2-3 hours in the late afternoon because it was being diverted to run a large water slide. On a cold afternoon, when guests were coming out of the creek and needed a hot shower, this felt poorly thought out, and I’ve seen the same complaint in other reviews now! (There needs to be a communal message or alert so that campers know when there will be NO WATER)
Overall, a beautiful place, but the lack of organisation and accountability made the experience disappointing. ❌